Complete Life Cycle Support - Understanding Your Support Needs
We understand the investment required to implement a complete terminal automation system. The lack of integrated and complete solutions has been a barrier to automation for many facilities in the oil and gas supply chain. Information technology and automation engineering managers recognize that system costs and risk increase dramatically when multiple systems from different vendors must be integrated to meet all of their automation needs.
Problems with Multiple Systems
A completely integrated system necessitates multiple contracts with multiple suppliers and the systems must be integrated, requiring each of the suppliers to provide its own team of resources. Technical support is more difficult because help desk engineers must always first determine which system is causing the problem, and it is often difficult to get multiple suppliers to work together to jointly solve a problem. Furthermore, future upgrades can be risky because upgrading one system often exposes incompatibilities with the other systems.
Reducing Risk and Solving the Issues
We help solve these issues by providing a single, complete solution for all business functions, whether the facility is small or large, a terminal, refinery, airport or military base. Our approach is to partner with our client and ensure any size investment in a FuelsManager system is protected by a full array of support services – from software development and system architecture design through configuration, deployment and implementation to systems management, technical support and maintenance.
Make One Call to Resolve a Problem
Troubleshooting is simplified because our help desk engineers are trained on the entire system, from the gauge to the enterprise interfaces. Maintenance and upgrades are also simplified because the system is tested as an integrated suite and upgrades are implemented with a single installation program for the entire system. Varec customers only have to make one call to resolve a problem.
Contact us today so that we may discuss your needs and provide you with an accurate appraisal of your upgrade and support requirements.
